Installing UVdesk Open Source Helpdesk with Ubuntu 16.04, PHPMyAdmin, and Nginx

UVdesk is a powerful open-source helpdesk solution that offers a range of features to efficiently manage customer queries. In this article, we will walk you through the installation process of UVdesk on an Ubuntu 16.04 system using PHPMyAdmin and Nginx.

Step 1: Sign Up for UVdesk

To get started with UVdesk, sign up for a free account by clicking on the 'Sign In as Customer' or 'Sign In as Admin' link. Once you have signed up, you will be redirected to the admin panel where you can set up your helpdesk.

Step 2: Create a Super Admin Account

In the admin panel, click on the 'Create Super Admin' button and fill in the required details such as admin name, email, and password. Make sure to note down the super admin credentials as they will be used later for configuring the database.

Step 3: Configure Database

Click on the 'Proceed to Configure Database' button and fill in the database details such as server name, port number, username, password, and database name. Ensure that you have installed all required extensions, otherwise, you may encounter an error.

Common Error: Unable to Locate Path on the Server

If you encounter a common error 'Unable to locate path on the server', it is likely because your helpdesk project is not pointed to the public folder. To resolve this issue, browse your installed helpdesk project and point it to the public folder.

Step 4: Install UVdesk Using Web Installer Wizard

To install UVdesk using the web installer wizard, follow these steps:

1. Unzip the UVdesk installation package using the command `unzip -q /var/www/uvdesk-community-current-stable`.

2. Update your repository information to ensure that you have the latest version of UVdesk.

3. Install Nginx and MySQL server from the Ubuntu repository.

UVdesk Installation Pre-Requisites

Before installing UVdesk, ensure that you meet the following hardware requirements:

* Powerful Knowledgebase/Faq (article, category & folder)

* Filter based on ticket status, ID, agent, customer, etc

* No limit on the number of Mailbox/Email integration

* Unlimited Agents, Group, Team, Customers, Tickets, etc

Features of UVdesk Open Source Helpdesk

UVdesk offers a range of incredible features that make it an ideal solution for handling customer queries. Some of its key features include:

* Powerful Knowledgebase/Faq (article, category & folder) to help agents quickly resolve common issues

* Filter based on ticket status, ID, agent, customer, etc to simplify ticket management

* No limit on the number of Mailbox/Email integration to ensure seamless communication with customers

* Unlimited Agents, Group, Team, Customers, Tickets, etc to scale your helpdesk according to your needs

UVdesk is a fully functional open-source web-based ticketing system built on famous technologies such as Symfony/PHP and backbone.js framework. With its powerful features and ease of installation, UVdesk is an excellent choice for businesses looking to efficiently manage their customer queries.

Ubuntu 16.04 phpmyadmin nginx